Roborock has received Canstar’s 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall against other robot vacuums on the market.
Canstar surveyed 354 Australians about robot vacuums they had owned or used in the previous three years. The categories were Overall Satisfaction, Performance, Features and Functionality, Battery and Charging Performance, Design, Ease of Use and Value for Money. Roborock was ranked first and was the only brand to receive five stars in every category.
Customer feedback cited
Danni Li, Roborock’s marketing lead, said the company measures success by how much it can reduce the complexity or daily chores of modern life and give customers more time for what they love to do. Li described consumer centricity as a core value and said the R&D team places strong emphasis on using real customer feedback to shape future products, including what users like, dislike, what slows them down at home and what they wish the products offered.
Li said the award was particularly meaningful because it was decided by people who actually use robotic vacuums, which the company sees as a signal that it is doing something right.
Recently launched models
Roborock also highlighted two models recently launched in Australia, the Saros 20 Flow and the Qrevo Edge 2 Flow. Both use SpiraFlow 2.0, an upgrade to the company’s original roller mop system. Roborock says sticky messes and spills are tackled with 16 pressurised clean water outlets that distribute water across the roller, faster roller rotation at 240RPM, 2.5 times downward mopping pressure and new pressurised 100ºC self-cleaning fresh water roller washing. The company claims a deep and hygienic clean with a 99% bacterial removal rate.
The flagship Saros 20 Flow has an ultra-slim 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0 to climb double-layer thresholds up to 8.8cm. Its AI RGB recognition identifies different floor surfaces and types of mess to adjust cleaning. Roborock says the DuoDivide Main Brush and Dual Lifting Side Brushes achieve a 0% hair tangling rate, while the RockDock provides 100ºC pressurised mop washing and automated detergent dispensing.
At 8.98cm, the Qrevo Edge 2 Flow is described as one of the slimmest roller mop robot vacuums on the market. It has 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system. For pet homes, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate. AI RGB recognition identifies floor types and spills and automatically adjusts waterflow. The robot recognises carpeted rooms, lifts the roller mop up to 15mm and uses an Automatic Roller Shield to keep carpets dry.