PSB Industries has introduced a Remote Monitoring Service for customers operating its systems for dehydrating and purifying gases and liquids. The company said the offering is intended to give users direct visibility from the original equipment manufacturer, expedite technical support and help customers take a more proactive stance on availability and system performance.
According to PSB, the service is designed to help customers detect abnormal operating conditions earlier, reduce unplanned downtime and improve long-term reliability. The company said operating authority remains with on-site personnel.
What the service includes
PSB said the service combines installed hardware, secure connectivity and continuing OEM technical support. It provides continuous visibility into system status and alarm activity. The core deliverables are:
- an OptixEdge industrial edge gateway for data collection at the equipment site;
- secure, cloud-connected data collection;
- continuous alarm monitoring;
- remote troubleshooting and diagnostics;
- root-cause analysis of abnormal or recurring events;
- technical review of operating data and gas sample analysis;
- semiannual site visits with performance assessments.
The service is built around the data path from the installed gateway to PSB's remote support team. Operating status and alarm activity are collected through the secure cloud connection, allowing PSB to review sequences around abnormal or recurring events rather than relying only on customer-reported symptoms. Gas sample analysis and operating-data reviews are included in the technical assessment, and the semiannual site visits provide a scheduled point for performance review. The company said these elements are intended to complement, not replace, the customer's on-site operating team.
PSB said the offering is intended to move support beyond reactive troubleshooting for customers operating its systems. By monitoring operating conditions continuously, the company's service team can help identify event sequences, separate underlying causes from surface symptoms and begin troubleshooting sooner than a customary back-and-forth support process. Earlier visibility is intended to support faster recovery, improved reliability and stronger asset performance over time.
Additional benefits cited by PSB include priority access to OEM service, reduced hourly service rates and a structured annual support package with pre-purchased service hours. Customers can apply those hours to alarm troubleshooting, process optimization, performance reviews, technical consultation and operator training. The company described the package as a practical framework for continuing operational support.
PSB describes the service as a layer of expert oversight added to existing operations, making critical systems continuously watched assets rather than opaque equipment. With OEM specialists reviewing live operating data and alarm sequences, the company said customers gain a practical way to pursue lower unplanned downtime, stronger reliability and continued production. The service is aimed at customers that want OEM oversight without transferring operating control.